Hôtel Intercontinental Festival City 5

very attentive service,beautiful equipped Suite1611,excellent Tai Massage & very good sight and from vista dining terrace to the fireworks water light jets plays at night. Reception & concierge perfect and helpful. we shall come again.

The trip was for 10 nights, half-board. The booking was made through the IHG app, where I had specified in advance that I needed feather-free pillows (due to my allergy) and noted a special occasion (a reunion with my mother after several years apart). Unfortunately, upon arrival, I was given feather pillows (which made me sneeze all night), and the special occasion was not acknowledged with a complimentary gesture from the hotel. Only after addressing these issues myself were they resolved. Before choosing the hotel, I used another booking service (which had a more convenient form than the IHG app) to clarify which drinks were included in the half-board package. I was given a clear response that all non-alcoholic drinks were available. However, upon arrival, I found out this was not the case—only still and sparkling water were included. After raising the issue at reception, the hotel managers resolved it in our favor, but they noted that non-alcoholic drinks are only included in half-board if booked through that specific third-party service. I find this very strange, as this information is not stated anywhere, and the booking name and price are identical on both platforms. Additionally, every evening, we had to convince the restaurant staff that drinks were indeed included in our package, which was an unpleasant experience. Our visit coincided with Ramadan, which unfortunately resulted in a very poor experience at the main restaurant, Anis. The hotel decided to sell iftar menus to external guests, which meant the restaurant was fully booked from 6:30 to 8:00 PM, making it impossible to have dinner there during that time. However, even arriving at 8 PM did not guarantee immediate seating—we had to wait an average of 15–30 minutes, regardless of whether we came at 8:00, 8:30, or even 9:20 PM. Keep in mind that the kitchen closes strictly at 10 PM. This made our dinner experience extremely uncomfortable, as we are not used to eating that late. The restaurant staff also struggled with the workload. The menu did not change, including on Fridays, when seafood is usually served. In general, there was very little fish in the restaurant; sometimes, we had to personally ask the chefs if they could prepare it "secretly," which is certainly not up to the hotel's standard. The selection of fruits was quite poor, and they were not always sweet. I understand that Anis makes more money by selling iftar menus to external guests rather than serving hotel guests, but this was extremely inconsiderate towards us. I believe the half-board service was not provided in full. The situation was somewhat improved by the Lebanese restaurant (fixed menu, choice of only two main dishes—going more than once became repetitive), Vista, and the Belgian restaurant (choice of any two dishes from a limited menu—tasty, but many items were unavailable). Breakfast at Anis was good, especially if you arrived early when there were fewer people and the staff could provide fast service. During our stay, large groups from India and Uzbekistan checked in, and their behavior was appalling (shouting loudly, swimming in inappropriate clothing, spitting in the pool, cutting in line at the restaurant). The restaurant felt like a train station on those days. I understand that it’s not entirely fair to criticize the hotel for guests' behavior, but I did not expect to see such a situation in a luxury hotel. Perhaps there was a special room sale during those dates. Once those guests left, the hotel became comfortable again. I know that other guests also complained about this. In the sauna, the faucets did not work properly. Even after reporting this issue to the gym staff (where locker keys are issued), it was not resolved. Positives: I want to highlight the excellent location near the shopping mall and the nightly fountain shows, Byredo (Bal D'Afrique) shampoos and conditioners, a beautiful lobby with fresh flowers, very friendly and polite staff throughout the hotel, and stylish rooms. Our request for a high-floor room, made through the app, was honored. A special thanks to Mr. Wadih Chikri Karam, who provided the best possible assistance. I would return to this hotel if the issues mentioned above are addressed. For now, 7 out of 10.

We had an absolutely wonderful experience the food was mouth-watering and I can honestly say it was a fantastic experience Not only the food but the staff who went above and beyond to make my birthday celebration extra special.tank you khin & guys! The highlight of the evening was the staff surprised me with a heartfelt birthday song. It was such a lovely gesture that made me feel truly special.

Absolutely amazing service ! We were on our first vacation with a baby, they were super helpful and we had great experience 🤗❤️Receptionists, concierge, restaurant HB great food , there is something for everyone, housekeeping perfect, spa/fitness, pool , connection with a mall as one day was super windy, we had a comfy room wirh a wonderful view on marina and city. Big thank you to all🤗

During my weekend getaway, I had a truly wonderful and enjoyable experience at InterContinental Dubai Festival City. From the moment I arrived until my departure, I was impressed by the warm welcome and excellent service. The staff was incredibly helpful and friendly, and I would especially like to thank Salahuddin for his outstanding service and dedication—he truly exemplifies what it means to be a successful and hardworking manager. My room was impeccably clean, beautifully designed, and extremely comfortable, making my stay even more relaxing. I also enjoyed the hotel’s fantastic facilities and its prime location. The dining experience was just as remarkable, with a variety of delicious dishes to savor. Without a doubt, I will be returning for another stay in the future! Thank you to the IHG Group team, and a special thanks to Salahuddin!