Hôtel Mandarin Oriental Jumeira 5

I was visiting the hotel beach 31th April 2025. I lost my wallet. I did not even know where I lost it.. Katie from customers relations, Kalyan from security and Korel from reception did their very best to help and support me!! I really appreciate your kindness, empathy,support , help and efforts.. you guys are amazing !! Best service ever.. mandarin hotel can be proud of their employees !! We’ll choosen people .. Thank u for everything! Will come back Best Emel

The service was excellent, and the team made everything feel effortless. The cleanliness in the room was immaculate, and I especially enjoyed the Iftar experience. Every detail felt thoughtfully curated, making the stay truly memorable.

I had an exceptional experience at the Mandarin Oriental! The service was outstanding, and I truly appreciated the staff's attention to detail. I’m especially grateful for their help with packing—everything was handled with care and efficiency, making my departure so much smoother. Highly recommend this hotel for both its luxurious accommodations and top-notch service!

The MO in Dubai is outstanding. From check in to check out the service was impeccable. The lounge is very well done and the food was terrific. The restaurants are a great mix -- and the quality of the food is terrific. We had a large suite - that was the nicest suite I have ever stayed in. The design was elegant, modern and very clean. This is my good to hotel in Dubai now.

From the moment I stepped back inside, I got my smile back. Positive energy returned. I was myself again. That was all within the first few seconds, so imagine my sadness when I had to say goodbye. My last stay was exceptional, it wouldn’t be beaten. Actually, here’s a small secret - *whispers* it was even better than the last stay. Words, I thought I’d never think I could write. My last stay was full of a lot of kindness, but this time, it was full of kindness and more. When I last came to MoDub, I thought that this would be my last time. It would be amazing leaving memories behind at their highest because the next stay couldn’t be any better. But I really needed to come back, I had to come back. So, I came back. As soon as I entered, I felt at ease. After long waits at airports, I just craved to be somewhere where I could trust that I’d be relaxed. Check in was quick, as always. Friendly staff, very polite with a great sense of humour. I wondered if Ms Isabel would be there? She checked me in two years ago. A person I’ve never forgotten. Someone who helped bring the best version out of me, the version where I’m not stressed, and when I’m not stressed, I’m happy! Unfortunately, she wasn’t there at check in but I still had a couple of days. Anyway, she was one of many great people I’d met previously so would I still feel I love this hotel if she wasn’t here at the moment? I wondered. I was taken to my room, whilst my request for early check in was adhered to and was surprised at the beauty of the room. I did not deserve such a beautiful room. Some kind breakfast treats were left on the table and I indulged in the delights. I sat down, thought to myself “do I really deserve this?”, they are so lovely here. During the day, I went to the beach and enjoyed the beach. Even more so, I loved the balcony view in the evening at sunset. I was enjoying my time before my spa treatment. The massage from Hanafa was excellent, and I was pleasantly surprised at how great the quality of massage was. Through out the massage, we talked as if we’d known each other for years. That’s how it felt in this resort, I felt that even though I’d met some people for the first time, people made you feel comfortable. After the spa treatment, I was surprised with a cake and welcome gifts, which was a total surprise to me. Instantly, I was blown away and was lost for words. Every thing from the initial entry to the spa, whereby myself and the spa receptionist (I believe her name may have started with the letter ‘A’, from Russia), recognised each other from a couple of years ago felt good. We had a lovely chat and up to being looked after by the awesome male spa attendant from Bangladesh, who again recognised me, and I remembered him. Everything was just great. After relaxing. Eating my yummy cake and then going to my room; one of my main highlights was around the corner. I met Isabel! Gosh, the happiness I had, because on my first stay, she made sure I was ok. This time, I’m glad I actually got a few minutes to see her with her busy schedule. She was kind enough to show me around the resort again, and I saw places that I didn’t even know existed. She was so kind, and I felt so comfortable. We spoke for a long time and I’m happy I came back to Dubai, as her hospitality is great. I was pleased to know that since the first time I’d crossed paths with her, she had been promoted. I knew this would happen, it was a matter of time; because she really is great. She recommended that I try Casa Amor for dinner during my stay, and who was I to argue? Of course I would! The next day I had an amazing breakfast - as always, with lovely staff around. The buffet choices were outstanding, so much choice! Then on to Casa Amor, what a delight! I walked in solo, and felt I’d left with friends. My meal was excellent, but throughout eating,staff would make conversation. I never felt I was alone. I knew this trip would be great once Alessia and Sude would come to talk. They really looked after me, as if I’d known them for a very long time. Alessia had a great aura about her, very chirpy and friendly, the same with Sude. They complimented me stating I’d made their day, but I hadn’t done anything apart from take up their time by talking with them. They helped make my day. They were so kind that upon leaving, Sude even dropped me back to the resort part so I wouldn’t get lost. I will return if either, or preferably both are there in the future. They made me feel special, but more importantly, despite being solo, I never felt I was alone. I felt I had friends nearby. One of the moments that I realised this stay was my best was after all interactions, I hoped there was one person that would be there. I walked out of the doors leading to the pool area. She froze. I froze. She pointed. I pointed. It was Linda! Easily my favourite pool attendant in any hotel. Anywhere. Although I only ever really sit at the beach (mainly because in the UK, I’m surrounded by so much water!), she, despite working poolside, always delighted me with conversations last time, and again; it was no different. She assisted me with some photos as I was travelling alone, and I felt it’s become tradition for her to take a photo for me! Her conversation felt again, like I’d known her a long time. As if we were friends. We just got on so well last time, and one of my worries was that he may not be there this time around, but I was so happy she was. Even if she wasn’t, my plan was to ask around to see if she was ok in life because people who have been so warm towards my stay, deserve the same back. We had a good laugh when she even took me to the beach, despite working poolside, and she helped me get a sun bed. For a second, I joked that I was showing her around my home. Because, the hotel was so full of kindness, you’d feel at home. You could joke around, feel comfy, be yourself. Happy. When the time eventually came to depart, I was emotional. They’d given me gifts, left extra gifts in my valet cabinet, left beautiful notes for me, made me feel special. This kind of feeling you wonder, what did I do to deserve all this love? I felt such a connection, and yes it is not about gifts, but kindness. They were extra kind. Everybody was kind. Everybody brought the best out of me, I hope I did the same for them. I built a fondness even deeper than last time. What a great place to stay. I’ll forever be grateful to have spent time here, even more so, I crave to come back again one day. From day one many years ago, Isabel greeted me with kindness, and I departed, being proud that she was promoted. Promoted to help run the resort. A resort which would create happiness throughout the stay, but sadness when you leave. But, knowing that staff like her are around, whenever anybody goes there in the future, I’m sure it’ll be exceptional. For one, they gave me kindness, love and care.